If you buy an iPhone and it doesn't work properly, you take it back to the store and they make it right. That's what ethical companies do, and in our industry that means standing behind promises of score improvement with a guarantee. In our case, if your child completes our Standard 30-hour SAT or ACT program and doesn't achieve the target score improvement, we will provide you with 18 hours of additional one-on-one tutoring for a subsequent exam for free. We know that despite everyone's best efforts, things don't always go perfectly on test day. But we also believe that if a company is willing to take your investment, they should also be willing to stand behind their products and their results.